Top 5 Telemarketing Tips From Alex Merlin Consultancy
1. Always smile
People can hear a smile in your voice and will respond better to you – if you sound positive they are more likely to be in their response!
2. Use your full name
Take ownership of your calls- be honest and use your full name- it allows trust to be built up rapidly and starts the business relationship off on the right footing.
3. Listen- and reply accordingly
Don’t work to scripts- be fluid in how the conversation will go- and base it on their response. Listen closely to their comments and reply to that specifically.
4. Be honest
Never use false statements to get through to someone- it will backfire on you! Be honest and the person will respond better to you.
5. Work in call batches- and take breaks!
You need your voice to be energetic and enthusiastic on all calls- work in batches and then take a break. Make your last call of the day as good as your first and keep your energy levels up!
Find out more about how Alex Merlin Consultancy can help you via their website.